![]() ![]() Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. If an individual is eligible for ADA paratransit in their place of residence, does that individual have the right to use paratransit service in a city where they are traveling? Paratransit Users Traveling To or Outside of Chapel Hill Within ten (10) business days, the applicant will receive written notice from Chapel Hill Transit as to the date, time and location of the scheduled appeals hearing. Any person who wishes to appeal a denial of service (or the conditional nature of such determination) shall do so by filing a written Notice of Appeal (letter) to Chapel Hill Transit at the following address:Īll appeals must be filed within sixty (60) calendar days of receipt of the Determination of Eligibility. If an applicant is denied eligibility for EZ Rider, they may appeal the decision and obtain a review of the denial. You can obtain an application by calling EZ Rider at (919) 969-4920 or click the following link EZ Rider Certification/Application Form. The application must be completed by you and your medical provider. Eligible customers must complete an application. According to ADA regulations, eligibility is strictly limited to those who have a permanent or temporary physical or mental impairment that substantially limits one or more major life activities and prevents them from using fixed route services. Eligibility is determined on a case-by-case basis. HolidayĪll EZ Rider customers must be certified to use the service. Day, Good Friday, Juneteenth, Christmas Eve, Day after Thanksgiving, Day after Christmas, EZ Rider will adjust to weekend service levels.ĮZ Rider is closed on the following Town holidays: New Years' Day, Memorial Day, Labor Day, Independence Day, Thanksgiving Day, and Christmas. On the following Town holidays: Martin Luther King Jr. Reservations for Sunday service must be requested by noon on Friday. ![]() To see if you qualify for temporary access to EZ-Rider, call: 919.969.4920. EZ Rider uses lift-equipped vehicles serving the Town of Chapel Hill, the Town of Carrboro and surrounding areas within ¾ of a mile of the fixed-route bus system.ĮZ Rider may be able to provide temporary service to customers who are not able to use the bus system due to a change in physical ability or bus service. EZ Rider transports individuals who are unable to use the fixed route system (some or all of the time) due to a disability in accordance with the Americans with Disabilities Act (ADA). EZ Rider (paratransit service) is a demand-response, shared ride service providing origin-to-destination (generally means door to door) service on an advance reservation basis. ![]()
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